Any purchase from Diamonds.com can be returned and refunded no questions asked.
How to return a package and receive a refund
- Contact our customer service department within 3 days of receiving your order.
- You will be sent a postage label from a reputable delivery company that will provide for a prepaid shipment with insurance.
- Ensure you are returning the product with all original packaging and documentation such as original grading reports.
- Ship the Item to us within two days of approval to return the item.
- You will be refunded within 2 business days, after we have received and approved return of the undamaged merchandise with original packaging and documentation.
- Items not returned with original packaging and grading reports will be subject to a restocking, verification and possibly re-grading fee that will delay processing.
How refunds are processed
- Refunds will be issued as soon as the condition of your return order has been approved.
- We’ll notify you if there are any issues with the item or potential delays.
- You can choose to be mailed a check or receive store credit.
- Processing may take several days depending on the credit card or banking company you work with.