We are affiliated with a number of agencies to protect your privacy and ensure a safe transaction. We use VeriSign to process online credit card payments using encryption technology. We subscribe to TrustE Privacy Program that guarantees the safety of your personal information. We are members of the Better Business Bureau (BBBOnLine) and of the Jewelers Vigilance Committee that sets the jewelry industry standards that we stringently uphold. You can access links to these agencies from our homepage.

Diamonds.com has been online since June 2000. We have helped thousands of customers find the diamond of their dreams. (See testimonials.)

Our offices are in Las Vegas, Nevada. We are one of the nation's premier diamond and jewelry e-tailers. We have a data base of over 40,000 loose diamonds and hundreds of styles of jewelry. We are constantly adding new diamonds and designs.

We do not offer any plans at this time. However, we accept many forms of payment, including all major credit cards and wire transfers.

We accept all major credit cards, American Express, VISA, MasterCard & Discover. We also can accept wire transfers directly to our bank and details are supplied on request.

Unfortunately we are not able to accept payments with a check, personal or corporate or using all kinds of postal money orders.

Yes we are able to split the total charge into 2 cards.

We strive to offer the best value at the lowest prices whenever you shop with us. We do not offer any additional discounts. We do however offer a 2% discount if you pay using the wire transfer option.

No, we do not sell them and make every effort to ensure that we do not. Diamonds.com is committed to working with suppliers that abide by the Kimberly Process Act that guarantees that each and every single purchase is documented as a diamond from a legitimate source and is conflict-free.

Our entire loose diamond inventory is either GIA or AGS certified. These are the two most reputable diamond grading laboratories in the United States and both are respected worldwide. For an additional cost, we can also supply you with an independent appraisal from a registered appraiser to further verify your purchase.

Please refer to our section on ring size selection. You will find exact instructions to determine your ring size and an explanation of our policies regarding ring sizing.

We are not a retail store and therefore not authorized to show merchandise to customers in our office.

We are exclusively an online retailer and that is why are able to keep our prices so low. We are not affiliated with any jewelry stores; our items are offered online only.

We do not produce a catalog. All of our extensive selections are listed on diamonds.com. We are constantly expanding our jewelry and diamond inventory and always include our new selections online.

Please refer to our Customize Your Own™.

Yes, you will receive a ring that is set. We assemble a head that is correct size and shape in relation to the diamond and set the diamond in the ring. You'll receive the finished ring in a gift box. We do this for you at no additional charge. This normally takes 2-3 business days to complete.

Even though it may not be shown, many of the items are available in various metals such as 14 karat yellow or white gold, 18 karat yellow or white gold or platinum. Please contact our Customer Service department (1-877-956-9600) to determine if it is available in the metal you want.

As our inventory is dynamic and constantly changing, some items may be discontinued and are no longer unavailable. In any case, we encourage you to contact our Customer Service department (1-877-956-9600) and we will do everything we can to help you locate that item or find another one that resembles it as closely as possible.

Our data base is constantly being updated with new diamonds. If you don't find exactly what you are looking for please contact us and our experienced gemologists will be glad to help you in meeting your specific requirements.

Unless the purchase is returned and upgraded during the initial 30-day period of our return policy, we do not offer a buy- back program at this time.

Absolutely. Our customer service representatives are available Monday through Friday from 6:00 a.m.- 5:00 p.m. PST. Call us toll free at 1-877-956-9600.

Diamonds.com is located in Las Vegas, Nevada. In compliance with the state tax law, we are required only to collect sales tax on orders shipped within the state of Nevada. We do not charge sales tax for shipment to any other state. This can amount to considerable savings.

It may vary depending on the item(s) that you are purchasing and the shipping method you choose. The average time is between 3 to 5 business days. Items in stock normally ship the same day. Items that need to be assembled and set may take from three to five days to ship.

Diamonds.com only uses insured carriers, specifically FedEx. All shipments are insured for the full value of their contents until signed for by the recipient. The incident of loss is no greater than any other purchase you may make over the Internet. If in fact the shipment is lost, we will provide a replacement or a full refund.

We will be happy to ship to any address you wish after we have verified your billing address. In some cases your credit card company or issuing bank may require you to add this address to your account.

We offer at least one free shipping method on any purchase. Please refer to our shipping polices for full details.

Yes. We will ship via USPS registered mail. We gladly ship to AFO/FPO addresses in appreciation for the service that the members of the Armed Forces perform for this country.

We are able to ship orders within the US and US Territories only.

We offer a 30-day warranty against manufacturer defect of the item. If you are not completely satisfied with your purchase, you can return it within 30 days from receipt of the order provided the item is in the same condition as it was received. No questions will be asked and you will receive a complete refund of the purchase price of the piece (excluding the shipping charges).

We will gladly help you resolve any problem. Please refer to the information on our Contact Us page.